Refund policy

Refund Policy

All sales are final and cash refunds will not be given. Users balance is only redeemable for product at participating Freshii locations. In the event you feel that your account has been charged in error, you must notify us at within 7 days of purchase.


You have the right to cancel your order up to five minutes after your order is placed on the Freshii UAE platform. After this point, the restaurant would have started to prepare the food and therefore no refunds would be possible. For the avoidance of doubt, timing will be assessed based on the point you place your call. In the event of a cash-on-delivery order, your order will be delivered as instructed and cash must be collected by the rider. 

Any questions, complaints or claims regarding the Application should be directed to:

Freshii Inc.
Customer Care (

Download Our App: Play Store Icon